End of Fulfillment Service 2020 Forum

Date submitted: 04/06/2021 10:25:00

Ho Chi Minh City, November 6, 2020, Vietnam E-commerce Association organized the Fulfillment Service Forum 2020. This is the 5th year the forum has been organized by the Vietnam E-Commerce Association and attracted the attention of the community.

This year's forum is the main theme of "Breakthrough year-end sale season" as an opportunity for stakeholders to link, cooperate and discuss digital transformation activities in the field of delivery - fulfilling orders to meet the rapidly increasing demand and increasingly demanding needs of online consumers.

The first session of the forum was themed "E-COMMERCE AND ORDER COMPLETION SERVICES" discussing the inevitable movement trends of retailers, sustainable Logistics solutions and legal notes when doing business online and implementing order completion services.

The opening of the 1st session was a presentation by Ms. Le Thi Nga – Director of Sapo.vn with the theme "Shifting the trend of completing orders of retailers). She said the shift was rapid from traditional delivery to using apps and automated systems that connect with shipping units. Ms. Nga said that there have been many problems when the sales season is large, the number of orders increases but personnel do not meet customer care problems, packing delays lead to accounts on e-commerce floors are locked.

"There are many retailers that have experienced out-of-stock incidents but have not updated in time in the channels and then been fined. When delayed checking customers' applications, many e-commerce platforms (e.g. retailers) will process or even close accounts", Ms. Nga said.

To solve the above problems, the shop has optimized the process by dividing into many different levels and stages to optimize the operating system. In addition, when choosing avcvc as a delivery channel, the retailer consumes a lot of resources to make orders on the partner's web / app, and can not control the control over the customer.

Sharing about address codes developed on the digital map platform and Vpostcode national postal code for transportation activities, Mr. Le Quoc Anh, Deputy General Director of Vietnam Post, said that the platform will support postal, logistics and e-commerce businesses to improve quality. , optimizing the transfer operation, increasing accuracy and reducing the transfer of refunds.

This is followed by the content "Shipping and order processing services by Lazada (FBL) – Sustainable Logistics solutions for sellers and brands" shared by Mr. Nguyen The Anh Tu, director of shipping and order processing department by Lazada (FBL)

The next sharing of Mr. Nguyen Ky Minh, Deputy Chief of The General Department of Market Management with the content "Legal notes when doing business online and implementing the service of completing orders".

Session 2 with the theme "BREAKTHROUGH" WITH THE SALE SEASON AT THE END OF THE YEAR provides effective advertising solutions and notes when doing business on large e-commerce platforms, helping businesses "race" to break through the sale season at the end of 2020

The opening of the 2nd session was the presentation of Mr. Nguyen Tan Hai – Associate Creative Director Digipencil MVV with the content "Effective advertising content samples for the end of the year sale season", how to rely on the insight and psychology of customers to implement the sale program effectively.

Amazon and Alibaba are industry leaders when it comes to the world's leading e-commerce platforms. The final presentation with the content "Important notes in product packaging and successful international delivery when doing business on Amazon and Alibaba" by Mr. Trinh Hoang Linh – CEO of iExport

The interactive roundtable at the end of Session 2 with the coordination of Mr. Nguyen Minh Duc, CEO of IM Group and the speakers who participated helped answer the questions of the business when accelerating the same sale season at the end of the year.

Fulfillment Service 2020 was co-organized by Vietnam E-commerce Association, Department of E-Commerce and Digital Economy, Ho Chi Minh City Department of Industry and Trade and implemented by IMGroup and FADO. The forum gathered many prestigious speakers from domestic and foreign organizations such as The Ministry of Industry and Trade (E-Commerce and Trade Department, Import and Export Department), Ministry of Information and Communications (Department of Post), Market Management Department, Vietnam Logistics Business Association (VLA), VECOM, Lazada, Sapo, J&T, Vietnam Post, DigiPencil MVV , iExport, VNPAY, Boxme Global,... has brought many practical values to businesses, agencies and organizations interested in the field of delivery – order completion. At the same time, the Organizing Committee would like to thank the media sponsors for conveying useful information to the business community.

Impressive numbers about the forum:

  • 500++ delegates attended the Forum
  • 12000++ delegates attended online
  • 50++ media attended and reported on the event
  • Gathering more than 25 speakers from reputable domestic and foreign brands to share at the Forum
  • Millions of people know about the event via online channels

The organizers of the Service Forum would like to thank the enthusiastic support from Facebook, J&T Express, Sapo, Lazada, USAID, Vietjet Air, VLA, IMGroup, VNPost, EMS, iExport, Netco, Netnam ... and many press and media units.

Some photos at the event:


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